Privacy Policy

Privacy Policy

Introduction

Welcome to https://diy-garage-door-troubleshooting-nyc.easygaragefix.com (hereafter referred to as “DIY Garage Door Troubleshooting NYC,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://diy-garage-door-troubleshooting-nyc.easygaragefix.com.
  2. All associated mobile applications and software.
  3. Online services and tools provided by DIY Garage Door Troubleshooting NYC.
  4. Products purchased through our digital platforms.

Please note that this policy does not extend to external third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Authorized User Access: When you use our applications or services as an authorized user, your account information, preferences, and usage data are collected and processed.
  2. Website Visitors: If you visit our websites, we may collect non-personal data, such as browser type, operating system, IP address, and page interactions, to improve our online offerings.
  3. Communication: We may contact you via email, phone, or text messages (SMS) for transactional purposes, newsletters, marketing campaigns, or customer support.

Personal Data Collection

We collect various categories of personal information, including:

  1. Account Information: This includes user names, passwords, and account settings used to access our services.
  2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for processing transactions.
  3. Financial Data: Bank account information (if provided) and transaction history related to your purchases.
  4. Purchase Information: Product or service orders, order details, delivery addresses, and purchase frequency.
  5. Mobile Device Identifiers: Unique device IDs, advertising IDs, and mobile network data used for personalization and analytics.
  6. Location Data: GPS coordinates and location services data to provide location-based services (if enabled by user).
  7. Feedback and Reviews: User ratings, comments, and suggestions shared on our platforms.
  8. Social Media Information: If you connect your social media accounts, we may collect data from those platforms (with your permission) for personalized content and promotions.
  9. Product Details: Information about products you view, search for, or purchase on our website.

We gather this data through direct user input, automated tracking technologies, and third-party partnerships.

Cookies and Tracking Technologies

DIY Garage Door Troubleshooting NYC uses cookies and similar tracking technologies to enhance your experience and provide personalized services:

  1. Strictly Necessary Cookies: Essential for navigating our website and ensuring basic functionality.
  2. Preference Cookies: Remember user preferences, such as language settings or content display options.
  3. Analytics Cookies: Track website usage, gather analytics data, and help us improve the overall user experience.

Users have the option to manage and control non-essential cookies through our built-in Cookie Manager.

Data Retention and Deletion

We retain personal data as necessary for the following purposes:

  1. Providing Services: To deliver and improve our services, we keep records of user interactions and purchases.
  2. Compliance with Laws: We store data to comply with legal obligations, regulations, and industry standards.
  3. Fraud Prevention: Data may be retained to prevent and investigate potential fraud or unauthorized activities.
  4. Research and Analysis: Aggregated and anonymized data is used for internal research and business analysis.

Once the data is no longer required for these purposes, it will be securely deleted or anonymized.

Security of Personal Data

We implement robust security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: We use encryption protocols to secure sensitive data during transmission and storage.
  2. Access Control: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
  3. Regular Audits: Our security practices are regularly reviewed and updated to ensure ongoing protection.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that a user is under 18, we will take steps to delete any collected data associated with that individual.

Your Rights and Choices

Depending on your location, you may have various rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Request corrections or updates if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data while we verify or dispute any concerns.
  5. Portability: Obtain and transfer a copy of your personal data to another service provider.
  6. Object: Object to the processing of your data based on legitimate interests or specific legal grounds.
  7. Non-Discrimination: The right to be free from discriminatory practices when exercising your data rights.
  8. Appeals/Complaints: File a complaint with us or relevant supervisory authorities if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Privacy Team at the details provided below. We will respond to all legitimate requests within a reasonable timeframe.

Changes to Privacy Policy

DIY Garage Door Troubleshooting NYC reserves the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage users to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Mail: DIY Garage Door Troubleshooting NYC, Privacy Team, [Address]

We value your trust in protecting your personal information, and we are committed to maintaining transparency and best practices in our data handling processes.